Talk to a person.
We usually reply in a few hours.
There is no ticket queue and no chatbot. Tell us the subject of your message. A person who can solve the problem reads it.
Answers to common questions
Six questions. Each question has a page with the full answer.
What does it cost?
Free, Pro at $49 and Team at $199 a month. Interviews cost from $10 each. Cancel in any month.
See pricing →InterviewsHow do interviews work?
AI-moderated voice calls with screened, paid participants. The price includes recruitment. You get a cited study report in 48 hours.
See Interviews →ParticipantsWhen do I get paid?
Were you a participant? See the amount, the payment date and what to do if the payment is late.
Read the payout page →DevelopersIs there an API?
Keys, endpoints, webhooks and an MCP server for Claude Code and Cursor.
See the developer page →SecurityWhere does my data live?
Encryption, sign-in and access, consent and deletion, and the location of your data.
See security →AmbassadorsDo you pay for referrals?
Get 25% of the payments from a customer that you refer. Creators also get paid for posts. See the programme page for the terms.
See the programme →Questions about support
For every subject, including press and jobs, write to support@userevaluation.com. A person reads each message.
We send most replies in a few hours on business days. We answer messages about active studies first. We have no phone line. You do not need a demo call to start.
Yes, after you log in. The chat icon is at the bottom right of each page in the app. For short questions, chat is faster than email. Use the form or email to attach a file or to write a long description.
The status page shows the live status of the app, the API and the interview queue. It also shows notes about each incident. If the status is green and the problem continues, write to us. Include the project name and a screenshot.
Yes. For a managed study, we write the guide, recruit participants and do the interviews. Then we give you the cited study report. Select “Do a study for us” in the form. Tell us your question and the people that you need to hear from. We reply with a scope and a price.
More about us
Read about the company, and about the participants who answer the calls.