Features of User Evaluation
Get deeper customer insights with precision. User Evaluation uses AI to analyze, visualize and find trends in your customer conversations – at no cost.
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Dive deep into your customer data with our AI tools. Analyze audio, video, text and tabular data, get auto-tagged transcripts, AI-generated reports and presentations and much more.
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Uncover hidden problems
Discover insights overlooked in customer calls, chats, and other channels.
Derive meaning
Instantly tag transcripts with AI. Extract meaning from any customer data you upload.
Share insights quickly
Easily share insights, clips, and AI-generated findings with your team using User Evaluation.
Transcription
Accurate transcription
Accurately transcribe all your audio and video files in minutes.
Support for over 57 languages
User Evaluation supports transcription and other AI features in more than 57 languages.
Speaker detection
User Evaluation automatically detects and renames multiple speakers from your file.
Custom transcription vocabulary
Add specialized or context-specific words to get more accurate transcriptions.
Redact PII
Remove personally identifiable information from audio, video, text and tabular data.
Synced playback
Follow along with your video/audio transcript while you listen to the recording.
AI-Generated Insights
Grounded AI insights
Gain actionable insights from the data you upload. All insights come with sources.
Insight templates
Use our fine-tuned templates to get accurate AI insights.
Kanban collections
Collect insights on a Kanban board and share them with anyone using a public link.
Clips
Quickly generate, annotate, and download clips from your media files.
Highlight context
Highlight the source of insights in your input data to get contextual understanding.
Play source content
Play the source of insights from audio and video files, to get the full picture.
Manually modify insights
Did the AI miss the mark? You can manually add or delete insights.
Speaker map
Get an accurate speaker map with utterances for easier navigation.
Easy-to-use viewer
Our easy-to-use insights and transcript viewer helps you visualize trends faster.
Sentiment analysis
Effortlessly interpret the sentiment in audio and video files, identifying customer mood trends.
Automatically record meetings
Automatically record sessions, ensuring no detail is missed, and access organized post-meeting insights.
Live notes
Take timestamped notes based on live calls by adding our meeting recorder to the call.
AI-Generated Tags
AI-generated tags
Get accurate AI-generated tags based on your custom instructions.
Manual tagging
Manually select text and tag important content so that you never lose anything important.
Tag collections
Collect all your tags in a collection, and re-tag by moving cards.
Use User Evaluation's AI to understand your customers faster – for free.
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Effortlessly present customer data and save time doing it. Use AI to generate comprehensive reports, presentations, insight collections and clips using all your customer data.
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Share insights in minutes
Easily share insights with your team, whether through reports, PowerPoint presentations, or other formats.
Create meaningful reports
Leverage AI models to go through customer conversations, and create meaningful reports ready for sharing.
Organize your insights
Curate the most relevant insights. Share them via public links or export to popular apps such as Mural or Miro.
AI-Generated Reports
AI-Generated reports
Based on all the data you upload to the project, you can generate shareable AI reports in seconds.
Data visualizations
AI crafts dynamic reports with charts, tables, and visuals, turning complex data into compelling insights.
Intuitive report editor
AI sets the stage, but your human touch perfects it. Use our robust editor to tailor reports for coherence.
Present online or offline
You can download your insights in a PDF format or share them effortlessly using a universally accessible public link.
White-labeling
White-labeling lets you stamp your brand's identity on every report and public link shared. This feature comes with all paid plans.
AI-Generated Presentations
Slidedeck
Guide the AI with your instructions, and it'll craft presentations aligned with your story.
Generative charts
User Evaluation turns your data into clear, AI-powered visuals that captivate your audience.
PPTX exports
Seamlessly export your presentation in PPTX format, ensuring cross-device compatibility. This makes sure the final deck resonates perfectly with your audience.
Clips and Collections
Clips
Select text to create, annotate, and download clips from your transcript.
Collect insights
Create collections of insights on a Kanban board. This allows you to easily review insights you have gathered.
Share
You can export or share Collections via a public link.
With User Evaluation, you can present customer insights using AI—at no cost.
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Use a Multimodal AI Chat to uncover hidden problems. Our AI chat platform masterfully processes all types of input files and delivers structured, visual-rich responses, setting a benchmark in customer data analysis.
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Find hidden problems
The AI Chat uncovers often overlooked issues within your customer data.
Consolidate insights
Ask AI Chat to summarize or compile your project's customer data.
More than just insights
Ask AI Chat for feature suggestions or solutions to identified challenges.
Multimodal AI Chat
Add any data
User Evaluation's AI Chat seamlessly processes diverse inputs—audio, video, text, or CSV.
Contextual understanding
AI Chat offers context-rich insights, drawing from your entire project data for precise results.
Data visualizations
Our AI Chat converts intricate data into clear tables, flowcharts, and graphs for informed decisions.
References
Championing accuracy, our AI Chat not only provides insights but also cites its sources.
Experience multimodal AI chat with User Evaluation—at no cost.
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